What information we collect when you enquire
When you submit an enquiry through our contact form, request a quote, or ask for trade support, we may collect your name, company name, contact details, project location, and details about the product or service you need. We may also collect information related to your site, such as measurements, access notes, delivery instructions, and any preferences shared for decking or bench work.
We keep information to the extent needed to respond properly, plan work, manage deliveries, and support after-sales queries. If you choose not to provide certain details, we may not be able to give an accurate quote or arrange a suitable delivery or installation schedule.
- Enquiry and contact details
- Site measure and project information
- Delivery and installation instructions
- Records of your requests and correspondence
How we use personal information
We use personal information to answer enquiries, prepare quotations, arrange production and logistics, and carry out services such as delivery coordination, deck installation, bench installation, edge finishing, refurbishment, component replacement and care advice. We may also use your details to keep proper records of work in progress and completed work.
Where needed, information may be shared internally with the relevant team member, such as sales, projects, production, logistics, installation or customer support. We use this information only for legitimate business purposes connected to your request or ongoing service relationship.
- To provide the service you requested
- To communicate about timing, access and delivery
- To manage accounts, records and trade support
- To improve our planning and customer service
How we store and protect your details
We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, alteration or disclosure. Access is limited to people who need the information to perform their work. We also aim to keep records accurate and only retain information for as long as is necessary for the purpose for which it was collected, or as required by law.
Because work can involve delivery routes, site access and project records across areas such as Cape Town, Stellenbosch, George, Johannesburg, Durban, Paarl, Somerset West and Bellville, we keep information organised so that enquiries and service requests can be handled efficiently.
- Access is limited on a need-to-know basis
- Records are kept for legitimate business and legal purposes
- We review information for accuracy where practical
- We aim to reduce unnecessary retention of data
When information may be shared
We do not sell personal information. We may share information with service providers, contractors or logistics partners only where this is necessary to fulfil your request, complete an installation, arrange delivery, or support a related service. These parties are expected to use the information only for the work they are engaged to do.
We may also disclose information where required by law, regulation, court order, or lawful request from a public authority. If a transaction involves a payment platform, communication system, or external service provider, your information may be handled by that provider under its own security and privacy controls.
- Delivery and installation support partners
- Professional advisers and administrative service providers
- Authorities where disclosure is legally required
- Systems used for business administration and records
Your rights under POPIA
You have the right to ask whether we hold personal information about you, to request access to that information, and to ask for corrections where details are inaccurate, outdated or incomplete. In some cases, you may object to certain processing or request deletion, subject to legal and contractual requirements. We may need to verify your identity before responding to a request.
If you would like to exercise your rights, please use the enquiry form on our contact page and provide enough detail for us to identify your request. We will respond within a reasonable time and in line with applicable law.
- Request access to your personal information
- Ask us to correct inaccurate information
- Object to certain processing where permitted
- Raise a privacy concern for review
Cookies, website use and changes to this policy
Our website may use basic cookies or similar tools to help it function, understand general usage, and improve the way enquiries are handled. These tools do not usually identify you by name, but they may collect technical data such as browser type, pages visited, and device information. You can manage cookies through your browser settings if you prefer.
We may update this privacy policy from time to time to reflect legal, operational or service changes. The latest version will apply from the date it is published. By using our enquiry form, you acknowledge that you have read and understood this policy.
For purposes of this policy, the operator is Astros Marketing (Pty) Ltd, acting in connection with Plastimber’s personal information processing.