Tell Us What You Need, and Where the Job Is
Start with the basics so the right person can help you first time. Tell us whether you are looking for decking, benches, refurbishment or replacement parts, and let us know the site location, access conditions and the timing you are working to. If the work is in Cape Town, Stellenbosch, George, Johannesburg or Durban, include the town and suburb so we can plan transport properly.
We also need to know if the project is for a home, lodge, school, body corporate, retail space or public area. That helps us advise on the right format, fixing method and finish for the space. If the site has coastal humidity, a steep slope, limited access or load-shedding constraints, mention it up front, it saves time later.
How to Raise a Support Enquiry
Use the enquiry form on our contact page and send a clear message with a few practical details. Our team will route it to the right person, whether it is a quote request, a delivery question or support with an existing project. We have worked from Paarden Eiland since 2009 and the process is set up to handle both small private orders and larger trade enquiries.
- Product type: decking, benches, components or refurbishment
- Site address and town: for delivery and planning
- Approximate sizes or drawings: if available
- Project stage: new install, repair, replacement or maintenance
- Timing: preferred dates and any site access limits
Who Handles Your Query
Different enquiries are handled by different people in the team, so your request lands with the right support. Anele Mkhize assists with sales queries and product selection, Bianca Fourie coordinates projects, Thabo Molefe oversees production, Leanne Naidoo handles customer support, Jason Petersen manages installation planning, and Sibusiso Dlamini coordinates logistics. Morne van Zyl leads the business and keeps the operation moving across South Africa.
If your enquiry involves trade quantities, delivery sequencing or a staged installation, say so in the form. That allows us to check materials, lead times and access requirements before we reply. A clear brief is the quickest way to avoid back-and-forth, especially when a site is busy or the programme is tight.
Delivery and Site Planning Across South Africa
We support projects in Cape Town, Stellenbosch, George, Johannesburg, Durban, Paarl, Somerset West and Bellville, with coordination from our base in Paarden Eiland. For larger orders, we can help plan delivery so materials arrive in the right order for installation or storage on site. If your project is near the coast, in a high-traffic municipal area or on a property with limited offloading space, mention that early.
- Confirm the site address and receiving contact
- Let us know if there is forklift access or manual offloading only
- Tell us about stairs, lifts, gates or restricted hours
- Flag any body corporate, municipal or site permit rules
Good planning reduces delays and avoids unnecessary handling. It also helps when you are working around other trades, wet weather or power interruptions.
Support for Refurbishment and Replacement Work
If an existing deck, bench or edge section needs attention, tell us what has changed. We can help with refurbishment, component replacement and care advice for recycled plastic lumber products that are already in service. In many cases the most useful first step is to describe the wear, movement, staining or surface damage and share photos through the enquiry form.
For older installations, we may ask about the layout, fixing pattern and whether any parts were installed in a shaded or exposed position. That kind of detail matters, especially where coastal moisture or strong sun has affected the site over time. We can then advise on the next practical step, rather than guessing.
What to Expect After You Enquire
Once your enquiry comes through, we review the details and come back with the most suitable next step. That may be a product recommendation, a material quote, a request for more measurements or a delivery plan. If you are ordering for a commercial site, we may also ask for drawings or a schedule so the timing matches your build sequence. Simple enough, but it makes the process smoother.
We aim to keep the support process clear and practical, with advice that suits South African conditions and real site constraints. Whether you need help with a new deck, a bench replacement or trade support for a larger job, the goal is the same: get the right information to you without delay.
